Brag & Borrow
Senior Concierge Services - Live Life Independently
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Brag & Borrow

As caregivers we like to share and support one another in this complex journey of ours. That said I want to Brag about a great SCS idea & encourage other caregivers to Borrow it. I am sure you'll agree that transitioning a loved one to a
senior living community such as assisted living, rehab center and skilled nursing facility can be daunting.

A few days ago we helped a family with the admission of their loved one to The Welsh Home for a short rehab stay. Within 24 hours the entire family participated in a comprehensive Care Plan meeting. It was quite impressive. You could sense the family's anxiety decrease. They began to feel validated for selecting The Welsh Home.

As the admission day went on, other staff made an extra effort to learn about the personal preferences of the new patient from food, to socializing with others and participating in activities that could brighten her day.

Finally, the icing on the cake. With the family's guidance, SCS set up the patient's room in advance of the admission with familiar photos, family treasures and flowers. Most importantly we created a poster to convey important information to the staff especially the STNA's. The poster is hung in a highly visible area in the patient's room. It includes the names of family members with corresponding photos, nicknames, favorite colors, successful caregiving tips that the family has used at home that might help the staff in their job and much more. When someone thinks of another useful tip or makes a care discovery, they add it to the poster.

This simple idea has meant a great deal to the family and has made the patient's transition much easier. Caregiving is now a collaboration between staff and family, positive relationships are developing, it's a real team effort.